What Is Cigna?
Cigna is a major nationwide health insurance provider offering private and employer-sponsored plans across the United States, including California. Known for its wide coverage network and behavioral health benefits, Cigna provides insurance plans that often include treatment for drug and alcohol addiction, as well as co-occurring mental health disorders.
Founded over 200 years ago, Cigna now serves over 180 million customers globally. Its coverage tiers include individual/family plans, employer group policies, and ACA-compliant marketplace plans. These plans are commonly used to access substance abuse treatment, including detox, residential inpatient care, and outpatient rehab programs.
At Orange County Detox Center, we work with many individuals who have Cigna PPO insurance plans, helping them receive addiction care even when we’re not in-network. Whether your coverage is through your employer or a privately purchased policy, our team can help you understand your options for using Cigna insurance for detox and rehab in Orange County.
Cigna Insurance & Out-of-Network Addiction Treatment
If you have a private Cigna insurance plan or receive Cigna coverage through your employer, you may have access to out-of-network addiction treatment benefits. These benefits allow you to receive care from facilities like Orange County Detox Center, even if we’re not listed in Cigna’s official provider network.
Most Cigna employer or private plans are structured as Preferred Provider Organization (PPO) plans, which typically offer partial reimbursement for out-of-network care. This means you have the flexibility to choose the facility that best fits your clinical needs without being restricted to only in-network rehabs.
At Orange County Detox Center, we work with Cigna members to:
Verify your addiction treatment coverage
Estimate out-of-pocket costs before admission
Handle documentation to help you receive reimbursement
Ensure your care is eligible under your plan’s medical necessity criteria
Whether you need medical detox, residential inpatient rehab, or co-occurring mental health treatment, we can help you access care using your Cigna plan — even if you’re considered out of network.
Medical Detox with Cigna Insurance
Cigna insurance often covers the first and most critical phase of treatment: medical detoxification. Detox allows you to safely withdraw from drugs or alcohol under 24/7 medical supervision. At Orange County Detox Center, we provide medically monitored detox services for substances including:
Even if we are not in-network, many Cigna plans reimburse a portion of out-of-network detox services when deemed medically necessary. Our admissions team can walk you through the benefit verification process and help you get started right away.
Residential Inpatient Rehab with Cigna
Following detox, Cigna may also help cover the cost of residential inpatient rehab — a structured treatment setting where clients receive round-the-clock clinical support, therapy, and recovery services. At Orange County Detox Center, our residential program includes:
Evidence-based individual and group therapy
Dual diagnosis support
Trauma-informed care
Relapse prevention planning
Holistic therapies (yoga, mindfulness, nutrition)
If you’re using employer-sponsored or private Cigna insurance, out-of-network benefits may apply. We’ll help you determine coverage limits and provide all required documentation for reimbursement if needed.
Dual Diagnosis & Mental Health Treatment with Cigna
Cigna is known for including mental and behavioral health coverage in most of its private and employer-based plans. This means you may be eligible for co-occurring disorder treatment that addresses both addiction and conditions such as:
We offer integrated dual diagnosis care, and Cigna may cover this treatment — even if out of network — when it’s part of a comprehensive treatment plan. Our licensed therapists, case managers, and medical team work together to treat the root causes of addiction and support long-term recovery.
Out-of-Network vs. In-Network: What to Know
When using your Cigna insurance for addiction treatment, it’s important to understand the difference between in-network and out-of-network coverage — especially if you’re considering a rehab facility like Orange County Detox Center that may not be in Cigna’s direct network.
What Does “In-Network” Mean?
In-network providers have pre-established contracts with Cigna. These agreements set standard rates for services and typically offer:
Lower out-of-pocket costs
Easier claims and billing processes
No need for reimbursement paperwork
However, in-network options may be limited in terms of location, availability, or the types of therapies offered — especially in specialized care like medical detox or dual diagnosis treatment.
What Is “Out-of-Network” Coverage?
Out-of-network means the provider or facility does not have a direct contract with Cigna. But if your Cigna plan includes out-of-network benefits — which many employer-sponsored and private plans do — you can still receive care and get reimbursed for a portion of the cost.
Benefits of using an out-of-network provider include:
More choice and flexibility in where you go for treatment
Access to specialized programs not available in-network
Greater privacy and discretion, especially for professionals and executives
At Orange County Detox Center, our team works directly with clients who have out-of-network Cigna coverage to:
Verify eligibility and benefit levels
Provide detailed billing for reimbursement
Help reduce delays in care
Will I Pay More Out of Pocket?
Out-of-network treatment usually includes a higher deductible or co-insurance rate, but the level of coverage depends on your specific plan. Some Cigna plans reimburse up to 50–80% of treatment costs after deductible. Our admissions team will explain exactly what to expect financially before you commit to care.